R&D Process Audit & Crisis Management
Recovering a Project in Crisis
Enterprise cloud migration program
The Challenge
Project in crisis — missed deadlines, client trust lost, toxic team dynamics, and unclear ownership. The program was at risk of full failure with no clear path forward.
What We Did
- Joined as Program Manager mid-project
- Conducted full delivery and process audit
- Identified root causes: communication gaps, unclear ownership, unrealistic commitments
- Rebuilt client communication cadence and expectation management
- Restructured team workflows and escalation processes
- Restored delivery predictability and client confidence
Results
Project recovered and delivered successfully
Client relationship restored — from dissatisfied to satisfied
Team dysfunction resolved — delivery resumed on track
Program brought back on schedule